Customer Service Support - Gamston, United Kingdom - Elizabeth Michael Associates

Elizabeth Michael Associates

Verified Company

Gamston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Following exceptional growth ,our client is looking to strengthen their success by appointing an experienced Customer Services Advisor into their Customer Services Team.

Working Hours:37.5 per week

Shift Pattern:
Monday to Friday and 1 in 3 Sundays 09:00-13:00 with following Friday off

Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
Input orders ensuring all information is accurate
Make outbound calls as per the relevant call schedule
Solve customer problems ensuring a full firsttime resolution or escalation as appropriate
Offer alternatives when products are out of stock or products are discontinued
Stay up to date with and actively promote products/special offers current promotions
Manage house accounts offering monthly rep promotions to drive spend and achieve MOV
Perform against KPIs set for the role
Drive efficiency and encourage customers to use our website and support them through the journey
Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Be a role model for Customer Service brand and standards both internally and externally supporting customer satisfaction improvements.

Skills and Qualifications