Courier Customer Service Agent - Colnbrook, United Kingdom - Freightserve recruitment

Freightserve recruitment
Freightserve recruitment
Verified Company
Colnbrook, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Freightserve recruitment are looking for a Courier Customer Executive for a well-established Courier company based in the Colnbrook area.

**Job Purpose:
- **The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.


Duties and Responsibilities

  • Taking customer bookings
  • Arranging insurance
  • Liaising with service providers
  • Handling customers queries and complaints.
  • Providing quotes
  • Updating PODS and any handling reports
  • Contacting customers for commercial invoices
  • Contacting customers or agents when there is a problem with the collection or delivery.
  • Sending off hardcopy PODS to other WorldNet offices
  • Ability to work under pressure.

Qualifications/Skills

  • Good knowledge of Word and Excel software
  • Excellent telephone manner with the ability to listen to others and ask questions.
  • Speaking clearly so listeners can understand.
  • Extensive geographic knowledge
  • Working knowledge of domestic and international travel
Working Monday to Friday (Various shifts throughout the week)

8am to 5pm / 9am to 6pm / 10am to 7pm / 11am to 8pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.


Job Type:
Permanent


Salary:
£25,000.00-£28,000.00 per year


Benefits:


  • Company pension

Flexible Language Requirement:

  • English not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Colnbrook: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
One location
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