Front of House Support Concierge - Liverpool, United Kingdom - Fletchers Solicitors

Fletchers Solicitors

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Front of House Support Concierge Salary £20,000**
Fletchers Solicitors have a fantastic opportunity for a Front of House & Support Concierge to join our growing Support team

Location:
Liverpool

Hours

9am till 5pm
35 hours

If you are looking for a new role in a growing company that offers a great work life balance, fabulous benefits, and will support you and your goals, then this could be the role for you

Are friendly, polite, and wellpresented at all times
Are reliable and flexible in your approach to work.
Able to multitask and work effectively under pressure on your own initiative as well as part of a team.
Effective verbal and written communicator.
Have a good level of English
Ability to deal with difficult clients in an effective and professional way.
Previous experience as Front of House or concierge Admin
Computer skills ability to use to excel, access and word to an intermediate level for maintaining spreadsheets databases and creating forms.
Previous experience in building management, facilities, or maintenance from either a practical or administration point of view.
Clean Driving Licence and valid over 12 Months desirable
Ability to perform basic maintenance skills.

This role is to act as a Front of House Concierge covering a wide range of duties to include, greeting all visitors to Cotton Exchange in a professional manner, bringing them up from the communal reception to the office, acting as an initial point of contact, making them comfortable whilst waiting for their appointment, and advising their contact of their arrival.

Seeing them safely out of the office following their appointment.

Booking in external contractors and ensuring that all contractors are advised of work necessary, and all relevant security and H&S checks are completed and adhered to during the site visit.

Responsible for maintaining all office spaces and meeting rooms (before and after each meeting) to ensure they are clean, tidy and any relevant supplies are replenished in each area.

Responsible for replenishing stocks in all kitchens and toilets.

Acting as a point of communication for F&M enquiries, dealing with same and escalating to F&M Manager when required.

Dealing with the management of all office supplies.

Supporting F&M Manager with Admin duties.

Low level maintenance requests and liaison with external M&E/PPM contractor.

Legal Support admin duties as and when required.

In return Fletchers can offer:

Pension scheme with taxefficient salary sacrifice option
Life Assurance Policy
Medicash policy to cover some dental, optical and other medical expenses
35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days, holiday per year,
Long service award 3 days extra holidays after your 5th, 7th, and 9th full year of employment.
Enhanced company sick and maternity pay scheme
Flexible, agile working environment with a positive worklife balance
Varied calendar of funded company social events
Monthly voucher awards

Our People:

Our people are at the heart of everything we do We take pride in the results gained for our clients and go the extra mile to get justice.

Fletchers are an employer of choice, rated a top 80 Law Firm by the Times.

Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.

So much has happened in the last year at Fletchers:

We became Fletchers Group following several acquisitions and have big plans for more growth.
We offered legal colleagues more training contracts than ever before.
Retained excellent rankings with both The Legal 500 and Chambers & Partners
We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
We launched our first ever Associate and Partner programmes for senior lawyers.
We launched the Fletchers Foundation charity to support injured people.

Thats just to name a few, check out our website for more:

Main Responsibilities:

Supporting the Legal teams with admin and support requests.
Low level Tech Customer Service duties (training to be provided) to provide limited cover
Maintain calendar system and schedule routine and preventative maintenance and ensure completion, providing reports on an ad hoc basis.
Directly assist the FM Manager with pre planned preventative maintenance and safety checks.
Directly assist the FM Manger with any administration and H&S requirements as required.
Be vigilant, ensuring the office is safe and secure for staff during working hours.
Greet visitors professionally ensuring correct security protocol is followed.
Making arrangements for couriers, ensuring collection and signing for incoming packages.
Central point of contact for all onsite contactors ensuring necessary induction and paperwork is in place.
Be able to make building defects safe prior to arranging contr