Customer Service Advisor - Reading, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for an Optical Advisor for an expanding and fast-paced opticians in Reading town centre If you are tenacious, ambitious individual looking for career progression in a customer orientated position then this role is ideal for you.

Key responsibilities

Assist customers with their journey finding the correct product, providing great customer service whist upselling where appropriate.
Create great first impressions to customers and patients
Understand the needs and desires of each patient and ensure they receive the best eye care possible.
Always look presentable as you are the face of the business.
Be discrete and sensitive to customers' requests when needed
Discuss all options with customers and recommend the most suitable for the patients
Have good knowledge of products the business provides and sells
Follow the customers journey including fitting, adjusting, and offering future adjustments
Respond appropriately to patient's feedback, concerns, and complaints.
Aim to overachieve on your targets and KPIs
Ensure the stock is merchandised, priced, clean, tagged and well presented at all times.
Maintain good & informative relationships with all suppliers.

Administration:

Have good IT skills and computer literacy
Make sure administration is completed thoroughly and correctly
Ensure all dispensing invoices, delivery notes, returns notes & credits are dealt with accordingly & on time.
Ensure the tills are used correctly and carry out all the banking procedures, including cashing up, correct use of the safe and daily banking.

Personal Development:

Participate fully in your onetoone meetings, training, meetings, and other events designed to enhance the practice and the team.
Maintain your own personal development plan and continue to learn and develop your professional and people skills.
Keep your knowledge up to date

In return expect to receive:

Full training and career development opportunities
Company benefits such as healthcare claim back, gift box and staff F&F purchasing package
Progression opportunities with pay rises
Company centre location
Annual bonus

Please note the working hours are Monday-Saturday 8:45-17:30 with a day off in the week (therefore a 5-day working week).