Customer Service Agent - Ipswich, United Kingdom - MSC Mediterranean Shipping Company (UK)

MSC Mediterranean Shipping Company (UK)

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Customer Service Coordinator - Export Bookings_
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Full time, permanent_

We believe the successful Customer Service Coordinator should have the following skills:

Maintain good customer relationships of new and existing business
Excellent communication and team work
A Strong focus on working within a team, to achieve a common goal
Good IT skills, especially with Microsoft Packages and Excel
Attention to detail to minimise errors and loss to MSC
Ability to prioritise personal workloads and meet critical deadlines

The key tasks for the Customer Service Coordinator are:

Accurate and timely processing of export cargo bookings and associated documentation, in line with agreed KPIs
Contribute in team meetings/ discussions, to improve internal processes and the service being delivered to our customers
Ensure a high level customer experience if delivered by providing timely and polite client assistance, in line with expected standards
Assist other team members/other Customer service desks as and when required

What can we offer to you?

Competitive salary
Generous pension scheme
Discounted gym memberships
Strong focus on wellbeing (Mental Health First Aiders, wellbeing podcasts etc.)
Professional and personal learning and development opportunities
Flexible holiday scheme for permanent employees to buy and sell up to 1 week
Income Protection Scheme for longterm absences
Life Assurance
Discounted holidays with our sister company MSC Cruises
Free parking (Ipswich Only)

Diversity & Inclusion

Here at MSC we are led by our five core values and with one of those being 'equal opportunities', we strive to create an inclusive and positive work environment where you feel that your opinions are respected, heard and matter.

We place strong emphasis oncaring for our people and if you feel that you have passion, a determination to learn and have assets that you can bring to our team we encourage you to apply, as you may just be the person that we hire.