Application Support Analyst - London, United Kingdom - IDEX Consulting Ltd

IDEX Consulting Ltd
IDEX Consulting Ltd
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Purpose To be the first point of communication for Clients, Customers and Colleagues who may be encountering Application Related issues, providing support in a manner that ensures that the credibility of IT is both maintained and enhanced.


Responsibilities:


  • Provide 1st and 2nd line technical support of all Application related issues
  • Identification, management and resolution of incidents
  • Identification, management and root cause elimination of problems
  • Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walkups.
  • Support start of day processes
  • Support and monitoring of the Dealing system end to end from Platform through to Custodian.
  • Understand the business strategy and contribute to the overall goals of the business through software support and development
  • Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core
  • Maintain a technical advantage through continual training and personal development
  • Support Mission and Tenets and subscribe to TCF (Treating Customers Fairly) initiatives
  • Shifts rota covering support hours from 6am to 6pm
  • Saturday start of day work on a rota basis
  • On Call Evening and Weekend rota support for incident handling
  • Other, as reasonably requested by line manager

Skills & Knowledge:

  • Proven knowledge and experience using Microsoft SQL Server and Transact-SQL
  • Good (intermediate level) working knowledge of Microsoft Excel, XML messaging and Windows Server/Desktop troubleshooting
  • Proven track record of delivering to commitments
  • Good written and oral communication skills
  • Good knowledge of industry recognised IT and Support practices and methodologies including ITIL
  • A basic understanding of investment markets is an advantage
  • Comprehensive functional knowledge of Business Operations and processes and related

Technology Qualifications:

  • Degree or equivalent knowledge
  • Ensure industry recognised qualifications are current and up to date
  • Ideally ITIL Foundation Qualified
Visit the IDEX Consulting Ltd website for further opportunities. We value diversity and always provide guidance based on merit.

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