1st Line IT Support Assistant - Stafford, United Kingdom - Bri-Stor Systems Limited

Bri-Stor Systems Limited

Verified Company

Stafford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Support Assistant

The Company

The HEX Group consists of Bri-Stor Systems Ltd, Alpha Manufacturing Ltd & Atlas Coatings Ltd and we are based in Hixon, Staffordshire.

We are a privately owned business employing approx. 500 people across the group, making us one of the largest employers in the region.

We are looking to strengthen our IT team with the recruitment of an 1st Line Support Assistant.

The Role

To support the IT team in providing a comprehensive IT service for The HEX Group to enable it to meet its corporate objectives and business targets.

As 1st Line Support Assistant, you'll be responsible for maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.

Key Accountabilities:

To provide a range of administrative and clerical services to support the IT Department within the Group of Companies
Install and maintain hardware such as PC's, Laptops and Printers
1st line Helpdesk Support for all hardware and software issues
To create and prepare reports as required on a range of issues
Ensure security patches/updates are applied to all Operating Systems and Software Applications
To undertake project work as assigned by the Group IT Manager
Liaise with 3rd party support
Reliable and punctual

The Person
Desired Skills