Workflow Administrator - Glasgow, United Kingdom - Scottish Water

Scottish Water
Scottish Water
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Together we are Trusted to Serve Scotland.

Do you have the skills to provide administrative support that will allow us to drive outstanding customer service?

Scottish Water is looking to recruit a full time Workflow Administrator within the Customer Response and Streetworks team. This is an excellent opportunity to join a fast paced reactive team dedicated to providing outstanding customer service.

About the Role


As a Workflow Administrator your role is to provide administrative support within the Customer Response and Streetworks team, in order to help drive outstanding customer service and outperform other key regulatory targets.

This role will be based at our Glasgow office (The Bridge), which is located in Stepps.

The key day to day duties of the role include:

  • Supporting Risk Technicians and other interdependent functions by the timely and comprehensive preparation of work packs for all planned and reactive activities.
  • The input of data into the Works and Asset Management System (WAMS), including the generation of work requests and work orders.
  • Ensuring that work volumes progressing through the Works and Asset Management System and Salesforce are kept up to date, and within customer service level agreements.
  • Ensuring the accuracy of all information which progresses through Salesforce and where required interrogate systems and engage with stakeholders to amend any inaccuracies.
  • Processing of Ironwork jobs and close liaising with our Alliance partners on all jobs.
  • Providing support to other team members within the department to allow us to collectively enhance both customer and stakeholder experience in line with our targets and aspirations.
  • Driving customer experience through communication of progress to customers.


All of this should be done whilst keeping in mind the goal of achieving a first time fix for our customers.

To be successful in this role you will

The salary range for this role is £21,053 - £28,425 which is dependent on your skills and experience.


You can also expect:

  • 38 days of holiday per year (including public holidays) with the option to buy 5 more Eligibility to join the defined benefit, contributory pension scheme Annual company bonus Life assurance scheme Paid time off for community volunteering Access to "SW Splash", saving you money on holidays, bills and shopping Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working
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Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better - and you could help play an important part

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people's differences. We are committed to creating an engaging environment and a positive experience for our employees.


We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.


In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.


We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).


We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.


We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.


You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps


As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings.

As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 6 months of their start date.

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