Customer Service Advisor - Leeds, United Kingdom - gap Trading

gap Trading

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

(3 first weeks - training provided on the side in LS27, Leeds, Morley - then you can work remotely from home, from time to time working at office - rotation with colleagues)

Duties:

Provide accurate and timely information to customers regarding products, services, and promotions
Assist customers with order placement, returns, and exchanges
Upsell products and services to maximize sales opportunities
Perform data entry tasks to update customer information in the system
Resolve customer complaints or issues in a professional and efficient manner
Collaborate with other team members to ensure customer satisfaction
Maintain a high level of product knowledge to effectively address customer inquiries

Skills:

Excellent phone etiquette and communication skills
Strong ability to analyze customer needs and provide appropriate solutions
Proficient in English with the ability to communicate clearly and effectively
Multilingual skills, particularly in Spanish, is a plus
Ability to work well under pressure and handle difficult customer situations with professionalism
Strong attention to detail and accuracy in data entry tasks