Retail Standards Specialist - Coventry, United Kingdom - Jaguar Land Rover

Jaguar Land Rover
Jaguar Land Rover
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Job Description


REQ ID:
117952


JOB TITLE:
Retail Standards Specialist


SALARY:
N/

A


POSTING END DATE:
31/08/2023


LOCATION:
Coventry


Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

The Retail Programmes Team are part of the Market & Business Operations function within Commercial Organisation. We have responsibility for the measurement of Retailer performance and for the creation, improvement & maintenance of Retailer processes. These processes support the Retailer Journey and are the bedrock of Client Experience measurement.


This busy, friendly team are responsible for; Retailer Balanced Scorecard, Retailer Performance Tool Kit, Mystery Shop Programme, Variable Retailer Margin Programme, Retailer Standards Programme, Retailer Performance Management Programme, Approved Pre-Owned and the Business Sales Programme.

Everything we do supports the transformation of JLR at Retailer level.

Joining this team would give you exposure to a variety of workstreams, support your development & improve your understanding of how a Retailer operates across our global markets.

We achieve Modern Luxury through Retailer Standards; they are a key driver in our transformation. Measuring adherence to standards ensures every retailer represents JLR consistently. Ensuring our network meets our standards, ultimately improves the Client Experience.

This key role, assumes responsibility for ensuring the ongoing development & implementation of the Retail Standards programme globally, join us & be part of the transformation.


WHAT TO EXPECT

  • Coordinate the implementation of the global Retail Standards programme, consistently with a Customer First and Modern Luxury mindset to support the achievement of strategic business objectives.
  • Develop, deliver and manage a robust process and governance framework to continually drive efficiencies and improvements for more effective ways of working.
  • Support the governance process by working with Markets throughout to ensure related Exemptions/Translations/Implementation Guides are managed as required.
  • Develop audit approach & content with stakeholders to align to evolving business requirements including all existing and new retail formats and programmes, and GTM strategy.
  • Lead crossfunctional engagement and stakeholder management ensuring project delivery to required timescale, quality and cost whilst adding value and meeting stakeholder expectations.
  • Coordinate the operation & delivery of the supplier contract, including management of the budget, SAP.
  • Ensure the RS-AP system/platform is fit for purpose and that standards & supporting materials are maintained updated to deliver the Retail Standards programme.
  • Identify future programme opportunities and coordinate the development and actions necessary to implement these.
  • Represent Retailer Standards at meetings and support collation of input for key business/departmental meetings ensuring material is accurate and of a high standard.
  • Use wider business experience to guide and help others to identify potential alternative solutions to problems occurring on their project.

WHAT YOU-LL NEED

  • Project management and process development skills
  • Excellent stakeholder management capabilities and communication skills
  • Flexibility and ability to work on multiple projects and challenging business issues.
  • Analytical skills and ability to present complex data and issues to a varied audience.
  • Ability to manage risks and issues.
  • Methodical detailed approach to work context
  • Strong presentation skills, both written and oral
  • Capability of seeing the bigger picture
- and thinking strategically

  • Broad range of IT skills

SO WHY US?


Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme.

All this and more makes JLR the perfect place to continue your journey.


This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office.

At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role.

Further details can be discussed with the Hiring Manager at interview stage.

JLR is committed to equal opportunity for all.

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