Call Handler - Rotherham, United Kingdom - Grafton Recruitment

Grafton Recruitment

Verified Company

Rotherham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Call Handler

Location:
Rotherham

Hourly Rate:
Pre 12 week - Weekdays £10.09, Evenings and Saturdays £13.62, Sundays and Bank Holidays £17.15.

Post 12 week - Weekdays £10.81, Evenings and Saturdays £14.59, Sundays and Bank Holidays £18.38.

Hours: 24 hours or 30 hours per week - mixed rota pattern covering 24/7, please be aware 70% of the rostered hours will be out of hours (after 8pm and weekends).

Length of the contract:
Temporary to Permanent (12-week probation via agency)

Grafton Recruitment are seeking to appoint several Call Handlers to our client based in Rotherham.

This is an exciting opportunity to join one of Yorkshires most successful Integrated Urgent Care Providers and become a part of a highly skilled and dynamicteam with lots of opportunities to train and develop.

As a Call Handler you will be highly trained to assess and advise patients to provide the best care and outcome - no two calls will be the same.

This is an incredibly rewarding role that allows you to really make a difference to patients' lives.

You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to patient care and be able to work the shift patterns allocated.

Main Duties:

To answer inbound calls quickly and efficiently.
To deliver high quality, safe and clinically effective advice and instruction over the telephone.
To support patients to manage their own condition at home, where clinically appropriate.
To liaise effectively between callers and third parties in critical situations.
To ensure that all patient contact is conducted appropriately with an emphasis on the provision of clear, evidencebased advice and signposting to an appropriate service.
To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be challenging due to emotive circumstances.
To use complex communication skills to negotiate.
To actively communicate with fellow staff to assist service delivery.
To meet daily key performance indicators (KPIs) and targets.
To keep immediate and accurate records of service user enquiries.

Role Criteria:

Excellent telephone manner and strong communication skills.
Customer service skills and experience.
Ability to deal with confidential/sensitive and sometimes distressing information.
Ability to work under pressure to satisfy demand.
Ability to prioritise workload.
Minimum of 3 GCSEs at Grade C or above or equivalent, including English.
Active Team Player.
A valid driving license.
Health care experience (desirable but not essential)

Benefits (once permanent with client)

Career progression and ongoing development.
Flexible working including parttime hours, job shares and flexible hours, agile working.
27 days annual leave, increasing to 33 with service.
Sell annual leave scheme.
Contributory Pension (one of the best in the UK).
Discounts including shops, restaurants, gyms, mobile phone, and insurance.
Car lease and other salary sacrifice schemes.
Dedicated employee assistance and counselling service.
Opportunities for research participation.
Well respected, committed and supported staff networks for the workforce.

Hiring Contact:
Katie Storr

Agency:
Grafton Recruitment

If you would like any further information about any vacancies before applying, please feel free to contact