Front of House Receptionist/administrator - Bristol, United Kingdom - Unitemps

Unitemps
Unitemps
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Rate

£13 - £14phr

Experience

PERSON SPECIFICATION

  • GCSE Math and English or equivalent
  • Relevant corporate / hospitality/customer service experience
  • Ideally have experience working with systems (e.g. MS Office)
  • High degree of accuracy Essential
  • Excellent communication skills Essential
  • Good time management Essential
  • Customer service skills Essential


  • Technical ability

  • Microsoft Office (intermediate/advanced) Essential
  • Ability to work on own initiative and as part of a team Essential
  • Motivated, committed and flexible Essential
  • Knowledge, Skills and Ability
  • High degree of accuracy Essential
  • Excellent communication skills Essential
  • Good time management Essential
  • Customer service skills Essential


  • Technical ability

  • Microsoft Office (intermediate/advanced) Essential
  • Ability to work on own initiative and as part of a team Essential
  • Motivated, committed and flexible Essential

Duties

  • To ensure the smooth operation of the client site.
  • To ensure that all client and visitor request and enquiries are fulfilled and exceed expectations.
  • To process all meeting room requests efficiently in line with the client meeting room management system.
  • To ensure that all Client site procedures and standards are met, providing a five star meet and greet service at all times and proactively welcoming visitors and tenants.
  • To work as part of the Front of House team maintaining fivestar standards.
  • To assist in the training of where necessary other Client Services and Network Team Members.
  • To use the client site operating systems in accordance with guidelines.
  • To lead by example at all times and be a role model for the team.
  • To maintain excellent working relationships with the other onsite contractors.
  • To maintain excellent working relationships with the tenants and designated tenant contact points within the building.

SITE SPECIFIC RESPONSIBILITIES

Concierge responsibilities:


  • Printer access control for client staff.
  • Receiving couriers (occasionally) and contacting recipients.
  • Assisting with AV requests
  • Control and issuing of flip charts, whiteboards
  • Provide details of any stationery required for Reception/Visitor areas

Hospitality responsibilities

  • Setting up meeting rooms
  • Receiving deliveries (checking packaging, storage, recycling)
  • Checking stock, rotation & temperature control
  • Food & beverage service to meeting rooms
  • Dishwasher use & General surface cleaning in the kitchens
  • Equipment management; coffee machines, vending machines; reporting any issues the Facilities team (client) in terms of fault, replacement in the absence of CS TL
  • Weekly processing of hospitality and free issue invoices.
  • Completing of weekly, monthly food & hospitality reports
  • Keeping an up to date coffee tally and meeting room catering orders spreadsheet
  • Occasional additional tasks include; Cloakroom management, helping Facilities Team, post etc.

Role
To provide a world-class, client-facing Front of House service in line with the global vision

To proactively anticipate our client needs at all stages of the customer journey

To be an ambassador of our client

To have a full understanding of Front of House products and services

To take full ownership of your key responsibilities and support the Management Team in providing a world class service

To be innovative and proactive in finding solutions

To be proactive in all Visitor Management duties in line with our clients service standards.


Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
£13.00-£14.00 per hour


Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay
  • Wellness programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • BRISTOL: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- corporate Reception: 2 years (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location
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