Foh Call Handler - March, United Kingdom - Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust

Verified Company

March, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Record information in the chosen software timely and accurately. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner.

Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

Undertake diary management for clinicians and/or managers, as required. Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work. Organise team/ward meetings, take, transcribe, and distribute minutes accordingly as required.

Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.

Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.

Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.

Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.

Undertake training of new staff as directed by Line Manager and/or other managers.