IT Service Desk Administrator - London, United Kingdom - Prospectus for Parkinson's UK

Prospectus for Parkinson's UK
Prospectus for Parkinson's UK
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is a great opportunity for someone with an administration background to learn more about IT in a growing and developing charity.


We're looking for someone to bring a passion for developing their technical skills while supporting our colleagues with their IT needs and queries, and working as part of a larger IT team.


About the role


As our IT Administrator you'll be part of our Technology Team and will provide administrative support for our technology service desk team.


You'll work with the Technology Operations Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times.


What you'll do:


  • Delivering excellent customer service through telephone, face to face and remote support responding to requests for support and raising tickets on the service desk.
  • Managing IT equipment, including the Issuing of IT equipment for new starters and managing returned equipment for leavers and providing support for our video conferencing equipment and meeting rooms
  • Basic IT support using the knowledge base to guide users to resolve their own issues.
  • Ensuring that support issues are kept up to date and have sufficient detail

What you'll bring:


  • A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries
  • Previous experience of working in an administration role, preferably as part of an IT team
  • Excellent organisational skills and the ability to prioritise your own work
  • Experience of using of using Jira Service Desk or similar ticketing system
  • An Interest/passion in IT support

This is an exciting time for Parkinson's UK and we would love you to join us
As well as flexible working hours, this role is offered on a flexible contract. You'll be required to cover your own travel expenses to the office.


Job Types:
Full-time, Permanent


Salary:
£27,030.00 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in London
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