Receptionist - Royal Tunbridge Wells, United Kingdom - Salomons Estate

Salomons Estate

Verified Company

Royal Tunbridge Wells, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salomons UK Limited

Role Name:
Receptionist

Reports to:
Front of House Manager

Department:
Front of House

Role Purpose
Playing a vital role in the everyday operation of the hotel's front of house department.

You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome.

This high profile role requires excellent customer facing approach with exceptional levels of customer service skills.

Key Responsibilities:

Greet all guests on arrival
Manage luggage collection/delivery
Manage all check ins/outs
Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
Manage any ad hoc requests
Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
Assist with group bookings including, room listing and payments
To take part in scheduled training and to proactively take part in relevant hotel meetings
To have extensive knowledge of all hotel facilities
Identifying and removing potential H&S hazards
This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time. _

Experience: