Support Assistant - Portsmouth, United Kingdom - Portsmouth City Council

Portsmouth City Council

Verified Company

Portsmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
Band 4 - £21,205 - £22,437 p.a. (£12,894 - £13,644 pro rata) plus 17% shift enhancement

22.5 hours per week, Monday - Sunday - worked over a 2 week rota, both days and evenings
The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed.

Sheltered Housing is purpose-built accommodation offering support for people 55 years and over who need support in maintaining their independence.

Residents have their own tenancy agreement with Portsmouth City Council and therefore can live independently in their own accommodation but with the reassurance that support is available as needed.

There are shared areas in the sheltered scheme in which residents can meet and enjoy some social activities.

As a service we take pride in making a positive difference in helping our residents maintain their independence in their homes.

The Support Assistant role is a crucial one in ensuring that we can meet our purpose.

What is the role?
You will be working in a Portsmouth City Council Category 2.5 Sheltered Housing Scheme.

The current vacancies are in Hale Court, which is in Fratton and Ian Gibson Court, which is in Southsea, although you may be required to work in another Category 2.5 sheltered scheme if there is a need.

You will be part of a Support Assistant team under the supervision of the Scheme Manager who will provide you with the induction and guidance that you need to gain confidence in the role.

This is in addition to other training available to assist you in your personal development.

As a Support Assistant, you will provide residents with day-to-day help according to need. This for example may involve domestic help or personal reassurance. Where support is needed, you will liaise with care agencies, social workers, GPs, chemists and families of residents.

You will need to be able to deal with any emergencies and on occasions, this will involve assisting some frailer residents with personal care issues, as well as being able to manage challenging behaviour from time to time.

You will spend time with residents to understand their support needs, documenting your learning on residents' support plans as well as updating residents' records at the time as appropriate.

You will be involved in the serving of meals to residents, and this, as well as some other activities, will require you to handle and account for cash collected from the residents.

Part of your duties will be to assist the Scheme Manager with ensuring the security of the building and the carrying out of various health and safety checks.

You will also support the Scheme Manager in promoting and facilitating social activities in the sheltered scheme.

You will be working 22.5 hours per week as part of a rota, Monday to Sunday including Bank Holidays, with the earliest shift commencing at 7am and the latest ending at 10pm.

There will be periods of time when you are working alone in the scheme.

You will be expected to work flexibly to meet the demands of the service and to cover leave and other staff absence to ensure the delivery of the sheltered housing service.

Who is the person?

You need to:

Have a caring nature, enjoy talking to people and have good listening skills.
Have a professional approach to your work.
Have good written skills and basic numeracy.
Be prepared to provide domestic help to residents who require support, and in an emergency, with their personal care.
Be physically able to participate in moving and handling tasks.
Be a good team worker, have the confidence to work alone and to deal with emergencies in a calm manner.
Have basic IT skills e.g. basic use of Microsoft Word and Outlook.
Be flexible and reliable. Although mainly working in one scheme, you will be prepared to work in other schemes to meet the needs of the service. You also need to be flexible with your hours in order to meet the demand and needs of the service within the scheme in which you are working.

More information about sheltered housing can be found on Portsmouth City Council's website:
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If you would like to discuss this further or have any questions, please call the Scheme Managers Lisa at Hale Court on or Jonathon at Ian Gibson Court on

Please detail your full employment history with dates and explain any gaps. Please also include references from your last 2 years employment - these must be managerial (no personal references).
**Closing date: 27th April 2023

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

A generous pension scheme
Up to 31 days annual leave per year + bank holidays
A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
Free Access to Employe