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Specialist Cleaning Services Team Leader - Wigan, United Kingdom - Bluestorm Recruitment by Dazzle

Bluestorm Recruitment by Dazzle

Verified Company

Wigan, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a dynamic and fast-growing commercial cleaning, security and facilities management company, providing professional services to offices, restaurants, retail outlets, schools and other businesses around London and the UK.

The company employs 900 + staff.

The Role

We are looking for a Specialist Services Team Leader to work to and supervise the standards of work, ensuring duties are effectively carried out and exceed client expectations in the Wigan area.

Acts as an ambassador for our client, who communicates effectively and professionally at all times to deliver a high-quality service.

Recognises and shares success stories to promote a culture of well-being. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times.

The Role

Liaise daily with Service Support Manager on all Job's and staff matters
Ensure the operation is managed in line with company standards, policies, and procedures
Maintain efficient and accurate records for quality and cost control
Deliver excellent communication and motivation to the management team including communicating regularly so that team goals can be achieved
Have full working knowledge of all cleaning equipment, materials, and chemicals and the use of cleaning equipment and supervise the use of such equipment and chemicals
Be involved with the completion of recruitment, induction training, development, and training of staff
Support the identification of training needs and ensure accurate team records are maintained at all times
Be able to deliver team meetings and toolbox talks regularly as scheduled
Ensure that all team members are familiar with and adhere to the Company's Health and Safety Policy and Procedures, COSHH, cleaning methods, and Site-Specific Procedures
Participate actively in monthly team meetings to develop ideas to enhance service offering
Conduct regular cleaning audits and ensure that any issues highlighted are escalated and then addressed appropriately
Ensure that the team has appropriate assistance as required.
Identify new business opportunities and raise these with the Service Support Manager
Due to the nature of the role, weekend work will be required and will be rostered accordingly.
To ensure the smooth delivery of exceptional cleaning and related services.
To comply with the Company accident reporting procedure and assist promptly and accurately in the completion of all relevant documentation
To respond to emergencies, ensuring mínimal disruption to service delivery.
To build and maintain effective working relationships with key clients/Stakeholders/management teams as defined.
To assist with site visits to provide quotations and utilise knowledge for quoting hours/needs
To report any equipment/vehicle faults to the appropriate team
To escalate incidents or areas of concern to the line manager.
Any other duties commensurate with the grade and as required by the nature of the role.