Medical Secretary - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Verified Company

Torquay, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for somebody to provide high quality secretarial, administrative and clerical support to Obstetrics & Gynaecology, maintaining departmental and Trust standards in line with Standard Operating Procedures.

You will be supporting the Supervisor/Practice Manager to undertake change management and to ensure patients are treated with courtesy, dignity and respect.

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care and ensure patients are treated with courtesy, dignity and respect.

To ensure all clinical and nonclinical correspondence are reported and typed within local targets.
To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and otherexternal agencies.
To communicate effectively in writing and verbally on a daily basis.
To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables.
Discretion and initiative used when arranging meetings and appointments for patients, relatives and others.
Taking and transcribing formal minutes if required.
To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.

The Obstetrics & Gynaecology department consists of 10 Consultants, 12 Registrars, 11 SHOs, Midwifes and specialist Nurses.

The Obstetrics & Gynaecology service is very busy and the secretarial team is key to ensure things run smoothly and efficiently.

It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and prioritise workload effectively.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.

To ensure all clinical and nonclinical correspondence are reported and typed within local targets.
To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and otherexternal agencies.
To communicate effectively in writing and verbally on a daily basis.
To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

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