Customer Service Advisor - Oldbury, United Kingdom - The AA

The AA

Verified Company

Oldbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company description:

Role:
Customer Service Advisor

Salary:
£21,320

Location:
Oldbury

Workstyle:
Office based

Contract:
Permanent, Full-time

Shifts: 36.25 hours over 5 days a week, Monday to Friday shifts between 8am-8pm and alternate Saturday shifts between 8am-4pm

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt.

Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers.

As a Customer Service Advisor, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is an exciting time to join and be part of the team as we grow.

This is the job:

We are the UK's biggest breakdown provider and we are proud of our brand and the services we offer; we need people like you to promote that brand and put our customers first The AA are on the lookout for customer focused colleagues with a flair for providing a great service.

Ideally you will be motivated by building excellent rapport and ensuring our customers have a great experience.

Working in a busy department, you will be dealing with customers and external partners in order to ensure that our customers are receiving the first-class service that they have come to expect from the AA.

On a daily basis you will:
- answer
inbound
calls from our customers with a
range
of
queries:

Provide
technical support including dealing with app set up issues
Provide valuable support with
account set up and maintenance:
Assess each call and query to determine, allocate and
prioritise the best course of action

-
Collaborate with various internal departments in order to
direct the customer's queries to the relevant areas to provide the
best solution possible based on the detail and severity of the issue

Operate via
SMR (Service, Maintenance, Repair) booking assistance

What do I need?:

While previous experience working in a contact centre would be advantageous, it is not essential as you will be given full training in the role.

We are looking for people who will fit in with the culture here at the AA and as such we would love it if you have;

Excellent
communication skills, both written and verbal
A desire to provide a firstclass
customer
service:
Confidence in communicating with
multiple parties to see a task to completion
Self organisation, with the ability to
prioritise and
multitask workloads
Strong
attention to detail:
The ability to work as
part of a team:
A calm, relaxed approach to a
fast-paced environment

What's in it for me?
We're always looking to recognise and reward our employees for the work they do.

As a valued member of The AA team, you'll have access to a range of benefits including:

-
23 days annual leave, increasing to 25 days after 5 years' service,
plus 8 bank holidays:

Free
AA breakdown membership:

-
Employee discount schemethat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more

Diverse
learning and developmentopportunities to support you to
progress in your career:
Free access to the
onsite gym:
On site facilities including EV Charging Points and restaurant
'The Wild Fig':
Worksave
pensionscheme with up to
7% employer contribution:
Dedicated
Employee Assistance Programme

Plus, so much more

Additional Information:

At the AA we understand diversity and value the difference this brings to our culture and our customers.

We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.