Customer Services Administrator - Melmerby, United Kingdom - AB Agri Limited

AB Agri Limited

Verified Company

Melmerby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role & the Company

Job Title:
Customer Services Administrator (12 month FTC)

Location:
Melmerby, North Yorkshire - Onsite role

What we can offer you:

An attractive salary with annual review.
Incentive bonus for everyone.
Employer pension scheme.
Enhanced benefit for holiday, family, carer, adoption and parental leave.
Employee Assistance Programme.
Discounts available on ABF sister company products.
A company passionate about training, development and creating a truly inclusive culture where everyone can do their best work.
A wide range of flexible, optin benefits including dental, private medical and personal travel insurance using salary sacrifice

About The Company

We're ABNeo a specialist business bringing together the expertise of four successful companies with the aim of revolutionising nutrition for all neonates.

Bring your talents to ABNeo and play your part in producing affordable, high quality and responsiblefood for the growing global population.

We're working hard to be an inclusive organisation valuing diversity and different ways of thinking to keep us innovating, moving forward and most importantly being a great place to work for everyone.

We know that an inclusive environment makes us more accessibleand ensures we attract, engage, promote, and retain exceptional people.

If you are an organised, approachable person with excellent customer service and administration skills, we want to hear from you

You'll be responsible for:

Proactively managing and processing all UK sales orders, anticipating and resolving potential issues in a timely manner to ensure an effective service is provided to the customer
Building strong relationships with our customers, you will be the first point of contact for all customer queries, orders and change requests, ensuring they are resolved in a timely manner
Working with our internal production teams to ensure they can deliver to our customers effectively
Accurately maintaining the ABNeoAX database and ensure customer records are updated
Working alongside our sister and parent companies, building good working relationships to enable the smooth transfer of sales transactions
Manage, maintain, upload and store medicated prescriptions in line with business protocols
Provide routine and adhoc reports as required (E.g. sales reports, medication hub reports)

What we're looking for:

Previous experience of customer service with good administration skills
Excellent communication and organisational skills
Computer literate with previous experience working with an ERP system (experience using Microsoft AX would be beneficial but not essential)

If this sounds like your ideal next role, please don't hesitate to apply