Clerical Officer - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a full-time Clerical Officer to join our administration team, here in the Endoscopy Department.

As a clerical officer, you main duty will be working on reception and the admitting and discharging of patients and answering any general queries they may have.

Other duties will include registering new patients on our Patient Administration System (IPM), preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised.

Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Aintree endoscopy department (should the need dictate).

To admit and discharge all patients for the Endoscopy unit and provide the necessary administrative support to ensure that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of
the team.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.