Customer Support Assistant - Redhill, United Kingdom - Restore PLC

Restore PLC

Verified Company

Redhill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Records Management

Location:
Redhill

Contract Type:
Permanent - Full Time

Hours: 37.5

Salary:
£24,000 - £26,000

The main purpose of this role is to accurately maintain a complete analysis of customers purchase orders

- from the onset to completion & continually liaise with customers and internal departments to ensure
- allocation of such to the appropriate Invoices to guarantee timely payments.

You'll be in charge of keeping track of customer orders, making sure they're billed correctly, and ensuring timely payments. Your role is all about clear communication, problemsolving, and teamwork. You'll play a key part in delivering great customer service and keeping things running smoothly.

-
RESPONSIBILITIES

To deliver excellent customer service, both internally and externally.
Process high volumes of purchase orders ensuring sufficient value to each is maintained and

applied to the appropriate Invoices as required.

Identify which subaccount purchase orders should be applied to the relevant invoices and liaise

with customers to obtain this correct allocation.

Liaise with the Invoicing team to add various purchase orders onto customers online portals
Track and maintain a complete analysis of all customers blanket and individual purchase orders

Ensure effective communications between customers, appropriate sales account managers,
Invoicing & credit control teams to ensure accurate purchase orders are raised and applied
correctly.

Identify, analyse and resolve all problems that may occur while processing purchase orders.
Alert management to any processing issues
Design and create a training manual for this complete process.
Ad hoc queries as and when required.

ABOUT YOU

If you're the right fit for this role, you're a great communicator, detailoriented, and adaptable. You're someone who can handle a lot at once, solve problems on the fly, and stay cool under pressure. With your organisational and critical thinking skills, you'll be a valuable part of the team, making sure everything runs like clockwork and customers are happy.
We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multicultural society in which we live.