Global Executive Assistant - Birmingham, United Kingdom - KPMG

KPMG

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Job details:

Location:
Aberdeen, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Leeds Broadgate, Liverpool, Manchester, Newcastle upon Tyne, Nottingham, Plymouth, Sheffield

Capability:
KPMG Business Services

Experience Level:
Junior Professional

Type:
Full Time

Service Line:
Business Support Group

Contract type:
Fixed term contract

Job description:

A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach.

Supporting stakeholders, understanding their business priorities and strategy is key to building new advantages.

This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities.

To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.

The role requires the ability to delegate transactional activities and leverage resources available to be a successful Executive Assistant and become an ambassador across the BSG community.

Multiple roles are available.

Description of the role:

Regular engagement with stakeholders to discuss actions, priorities, expectations and future planning
Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
Draft replies to incoming internal and external correspondence
Delegate transactional activity
Event management, coordinate and organise events, conferences and large meetings
Book travel, accommodation and compile detailed itineraries
Host and entertain key client secretaries to leverage business opportunities
Arrange and attend meetings, take minutes/notes and follow up actions
Make bookings as appropriate
Microsoft Office suite support to stakeholders
Utilise CRM as a key business tool, including managing, updating, reporting and for research
Ensure all filing systems and archive records are accurate and up to date
Provide absence cover to team members
Other adhoc duties as required

Role dimensions

3.1.

Leadership & Management:
Influence, negotiate and manage conflicting demands
Build trust and strong networks
Seen as an ambassador for change, play an active part in achieving KBS vison
Advocate the use of internal venues and fine dining
Play an active role in driving cost savings e.g. through effective planning of travel

Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.

3.2.

Stakeholder Interaction & challenges:
Be client focused, understand expectations and requirements of stakeholders
Ensure needs of both internal and external clients are met
Excellent interpersonal skills, demonstrate flexibility and resilience
Exercise confidentiality, discretion and personal sensitivity in all aspects of role
Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working
3.3.

Impact, Risk, Accountability & Governance:
Drive customer service culture across KBS, embed customer centric behaviours
Build and maintain collaborative working relationships with all colleagues and clients
Complete all mandatory and risk training
Meet all deadlines during performance development cycle
Live the KPMG Values

The Person
Essential- 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English

Desirable- An understanding of the business of KPMG, structure and organisation

Event management

4.2. Expertise / Technical role requirements- Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook

Ability to accurately audio and copy type
Ability to minute / note take effectively
A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPerformance and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous

4.3.

Skills:

Proactive and forward thinking
Maintain client service mindset
Effective communication skills
Assertive
Highly organised
Ability to delegate transactional activity
Technically fluent and embracer of all new and evolving technologies

KPMG's Commitment to Inclusion:

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential.

We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Intelligent Working:
While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balanc