Business Analyst - London, United Kingdom - Akton Recruitment Ltd

Akton Recruitment Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Experience and knowledge required:

Experience of successfully leading business analysis projects and service reviews in complex public sector environments, producing high quality analysis which has supported the delivery of sustainable transformational change.

Experience of undertaking detailed business analysis and service design work to create strategies, services and processes that improve outcomes, deliver efficiencies and operate within a defined corporate operating model
Experience of redesigning customer journeys to better improve resident experience and service outcomes.
Appreciation of service design and UX, ensuring that process changes improve resident experience.
Experience of developing requirements for technical and development teams, including recommendations for integration
Experience of redesigning underlying processes to drive efficiency.

Experience of building excellent relationships with senior managers and Members, with a view to ensuring that corporate visions and priorities are delivered and that an excellent customer service is experienced by those stakeholders.

Experience in dealing with a range of complex and contentious matters requiring a consistently high degree of support, persuasion and advocacy and an awareness of major policy objectives.

Knowledge and understanding of business analysis and information modelling techniques, processes and standards.
An understanding of Local Government an advantage.
Awareness of information governance issues and legislation.
An understanding of the political context and environment.
Understanding of the issues and challenges relating to significant organisational and strategy change programmes.