Vetting Administrator - Epsom, United Kingdom - Atkins

Atkins
Atkins
Verified Company
Epsom, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Vetting Administrator will support the Security Vetting Team Case Workers with administration of incoming clearance requests, compliance related activity and general case management provide a comprehensive case management service within the Security Vetting Tea.

They will be responsible for m - providing the customer with progress updates, advice and guidance on all things Security Vetting related.

The role holder may be required to work flexibly across other teams within HR Operations.


They will manage the ongoing maintence of employees and their clearances, engaging with our employees, clients, and other vetting organisation as appropriate.


Key Accountabilities:


_ Requirements:
_

  • Escalating issues to the Advisor as required, ensuring agreed service levels are maintained.
  • Ensure accuracy of documentation received from employees, following up on any omissions before forwarding paperwork to the clients or other contracting authorities.
  • To be responsible for administration of the security clearance renewal process for your allocated cases.
  • To manage the administration of the 'leavers' process for your allocated cases.
  • Deal with requirements when advised of 'Change to Personal Circumstances.
  • Notify external authorities of staff clearance details, as required.
  • To deal with allocated cases for DBS checks i.e. request and confirmations, renewal etc.
  • Involvement in ad hoc projects as required.
  • Carry out other administration tasks as required.
  • Possible ad hoc support for other HR Operations teams if needed
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_:

  • Maintain accurate and timely records in all relevant HR systems to enable clear visibility of activities and enable effective information management
    _

_:

  • Communicate effectively with stakeholders to update on progress with specific work and maintain accurate records
    _

_:

  • Escalate issues to the Vetting Advisor as required, ensuring agreed service levels are maintained.
  • Ensure accuracy of documentation received from employees, following up on any omissions before forwarding paperwork to the clients or other contracting authorities.
  • Administration of the security clearance renewal process.
  • Manage the administration of the 'leavers' process.
  • Deal with requirements when advised of 'Change to Personal Circumstances.
  • Notify external authorities of staff clearance details, as required.
  • Manage allocated cases for DBS checks.
  • Involvement in ad hoc projects as required.
  • Carry out other administration tasks as required.
  • Compliance with all internal and external auditing requirements.
  • Be readily available to take customer telephone calls.

Responsibilities:


  • Provide a professional administrative service across a broad range of processes, including producing correspondence, customer queries, monitoring reports and documentation as required.
  • Have a clear understanding on the level of service delivery and collaboration required between employees, colleagues and stakeholders
    _

_:

  • Proactively manage workload to identify appropriate action and deliver a high quality customer service within a reasonable timescale
    _

_:

  • Communicate effectively with stakeholders to update on progress with specific work and maintain accurate records
    _

_:

  • Work collaboratively with colleagues to maintain service levels, share workload and effectively manage peaks in work
    _

_:

  • Maintain accurate and timely records in all relevant HR systems to enable clear visibility of activities and enable effective information management
    _

_:

  • Compliance with all internal and external auditing requirements.
  • Supporting the delivery of HR projects.

The Individual:


_ The Vetting Administrator will Administrator will demonstrate:_

  • Strong administration experience.
  • Strong customer service skills including effective use of the case management system.
  • An ability to work under pressure to strict deadlines with limited supervision.
  • A professional manner and the ability to develop strong working relationships.
  • Good communication skills, both written and verbal.
  • Excellent attention to detail.
  • Good organisational skills and ability to balance conflicting priorities.
  • Able to use own initiative and prioritise.
  • Flexible "cando" attitude and approach.
  • Confidentiality and the ability to handle sensitive situations diplomatically.
  • A commitment to continuous improvement.

Training:


Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents.

These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.


Meeting your needs:


When you start with us, you'll enjoy
_"Total Reward"_, a package that can be tailored to your lifestyle, career and personal needs.

From flexible holidays to life assurance, health & wellbeing benefits, and caree
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