Customer Fulfilment Apprentice - Leatherhead, United Kingdom - Lifetime Training

Lifetime Training

Verified Company

Leatherhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Customer Fulfilment Specialists' primary role is to deliver the administrative activity that supports our customer journey responsibilities.

These activities support the integrity of ESPUG's asset adoption process and helps fulfils the needs of our customers (B2B) who build the networks we adopt.

In this role you will need to communicate effectively and build quality relationships with our customers, service providers and consumers (end users connected to our networks).

Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards.
Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP's key values and support a positive reputation individually and as a team.

At ESP Utilities Group Limited, you will be working towards the Customer Service Practitioner Level 2 apprenticeship over the duration of 15 months, alongside your daily roles and responsibilities.

- Requirements and Prospectus
Desired Skills

Excellent communication skills across a variety of channels
Working knowledge of Microsoft Office
Numeracy and grammatical skills
Accuracy and attention to detail
Strong organisation skills

Personal qualities

Be Excellent: We hold ourselves and others to account; we simplify the complex and deliver quality
Be Transparent: We are open and honest; we admit and learn from our mistakes;

we are approachable and accessible

Be Ambitious: We are committed to developing our people; we push the

boundaries to grow our business; we are willing to learn and adapt

Be Respectful: We treat others with respect and professionalism; we are

considerate of everyone's workloads and priorities

Be Collaborative: We share knowledge, are open to new ideas and welcome

input from all
-
Qualifications required
Maths and English GCSE (or equivalent) at a grade C/4 or above.

Future prospects
On going training and development.

Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

About the EmployerWith more than 20 years' experience in the industry, ESP Utilities Group is one of the UK's largest and longestestablished independent multiutility companies.

We provide water and wastewater, electricity and gas services to almost one million residential, industrial and commercial customers - connecting you to life's essentials.

Employer
ESP Utilities Group LTD - Bluebird House

Visit employer website
-
Address
E S P Utilities Group Ltd

Surrey

Leatherhead

KT22 7BA

The map below displays the employer's location, please check travel times before applying.