Head of Programme - Manchester, United Kingdom - THG

THG

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers.

Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey.

So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

About Ingenuity:

THG Ingenuity solves global and local challenges for its partners, including, Nestle, Walgreens Boots Alliance and L'Occitane by delivering a seamless, effective and scalable direct-to-consumer retail model by incorporating all the required components for global digital commerce into a single, digital platform.

This enables THG to offer brands access to every product and service required to launch and scale a global e-commerce solution through a single SaaS relationship, which eradicates the complexity and cost of multi-partner relationships.

Built to empower both brands and customers alike, the Ingenuity ecosystem takes all the pieces needed for successful e-commerce propositions, and places them under one roof.

About Ingenuity Operations and Your Role:
At its core the THG Ingenuity Operations team are responsible for:

Managing execution and governance of the Ingenuity Programme
Ongoing operational excellence across process development, optimisation and automation
Collaboration with group stakeholders across Logistics & Fulfilment, Customer Services & Tech development teams to service Ingenuity clients

Role Requirements:

Implement holistic programme plans based on the required outputs for both the client and THG whilst navigating differing operating models
Drive forward on time, quality outputs aligned to the overarching strategy
Prepare and communicate programme schedules, milestones and outcomes, combining THG deliverables and 3rd party deliverables with appropriate cut over plans
Manage and record risks, recommend solutions and work with the Opex team to improve processes that mitigate future challenges
Champion quality and operational excellence in all areas of the role
Strong stakeholder management skills, with experience operating at leadership and exec level to maintain transparent lines of communication
Bridge the gap between the functional development, digital, brand, marketing, ecomm and operations teams
Report against core KPI's and lead programme steercos
Prioritise and coordinate core deliverables across multiple projects and workstreams
Make considered decisions that directly impact the client and THG in an agile manner
Creates and evolve a high performance culture, encouraging engagement and accountability
Support and assist the Project Management team, maintaining focus, removing barriers and creating micro cultures aligned with the delivery strategy
Experience needed in driving large scale digital programmes of work
Background in ecommerce site delivery and components across data migrations, marketing, payments, data security, fulfilment, customer services

Benefits:

Competitive salary
Bonus scheme
Healthcare package including onsite/remote Dr and Physio & 24/7 Wellbeing support.
THG Group Discounts
Enhanced maternity and paternity leave
Tech salary sacrifice scheme
Bike to work scheme
Leadership and Development training throughout your career.