Hgv Service Advisor - Thurrock, United Kingdom - Accord Resourcing
Description
Our client is a well-known and reputable HGV dealership with several depots across Hertfordshire, Essex and East Anglia.Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their Thurrock depot.
Salary is £28,000 /OTE:
up to £34,000
Bonus and Overtime also available
SHIFTS AVAILABLE
6:30am - 3:30pm
Company Benefits
From day 1 you will have access to a comprehensive benefits package including:
- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Autoenrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more
What you will do
- Advising on technical queries or issues
- Booking vehicles into the department for work to be carried out
- Informing customers of the progress of their vehicle
- Cross selling products and services where applicable
- Finalising the invoice on completion of required work
- Promptly greet customers in the service department.
- Perform a walkaround of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services.
- Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Generate service order estimates and quotes for customers.
- Understand the technician's diagnosis and service recommendations.
- Explain cost, service process and time requirements to customers in detail
For this role it is essential you have experience of working within a customer focused role within the Motor industry.
Who You Are?
- Be a driven individual
- Have the ability to demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment
- Have an interest and passion for commercial vehicles
- Driven by exceeding targets
- Have the ability to lead and motivate the team
- Have a knowledge of the motor trade and a genuine interest in the brand
- Demonstrate the ability to build lasting relationships with customers and prospective customers and trade partners
- You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team
- Will possess an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand
Job Types:
Full-time, Permanent
Salary:
£28,000.00-£34,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- Free parking
- Onsite parking
- UK visa sponsorship
Experience:
- service advisor: 1 year (preferred)
Work Location:
In person
Reference ID:
M006
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