Guest Service Assistant - London, United Kingdom - Immersive Gamebox

Immersive Gamebox

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Immersive Gamebox:
Immersive Gamebox is on a mission to reinvent how we play video games. We've created an immersive team challenge, which takes place in interactive Gameboxes, where players work together to win.

The Gameboxes feature a range of techniques including projection mapping, touch screens, motion tracking and surround sound to deliver a fun and immersive experience with no need for headsets.

We launched at the end of 2019 in London, and now have three venues in the UK.

We opened the first Immersive Gamebox in the US in Dallas, TX at the end of 2020 and have huge growth ambitions in the US.

Customer satisfaction is high across a broad range of customer demographics. Unit-level economics are already strong, with repeat rates high. Our Series A financing was co-led by Index Ventures and Project A Ventures in December 2019.

We are on the lookout for people who want more than a job - they want to help build a company that disrupts an entire industry.

With Immersive Gamebox you'll be given an opportunity to push your boundaries, to find out what you're capable of, to work with and learn from incredibly smart colleagues, and to enjoy the journey of building a business.

Sound like something you can get on board with? Awesome.

The Job:

As a Guest Support Assistant at Immersive Gamebox, you are the first port of call for anyone wanting to reach out to our business.

You know that every person you interact with is just as important as the next and you give all enquiries the level of attention to detail they deserve.

You thrive on giving great customer service and exceeding their expectations.

Role Details:

40 hours per week (Full Time contract)
7 day cover on a rota basis
Hybrid working (3 days office based)

You'll be working on:

Keep up to date with bookings and queries
Helping guests with FAQs and promoting the experience
Assisting in taking group bookings
Supporting the venue team's enquiries
Responding to feedback and delivering any guest rescue required

Requirements:

Must Have Characteristics

Organized with a great eye for detail
Willing to work flexible hours
Excellent communication skills
Ability to keep calm under pressure
Comfortable working independently and as part of a team
Passion for delivering excellent customer service and experience

Desired:

Previous experience in Guest Support / Customer Service

Benefits

Competitive Salary
New and exciting concept, with an ambitious growth plan in the UK, US and beyond.
Highly experienced Founders, Executive Team and Investors
A commitment to innovation, excellence and continuous improvement.
Energetic and diverse team that enjoy the journey.