Virtual Sales Team Advisor - Bristol, United Kingdom - Unite Students

Unite Students

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Sales Team Advisor

Location:
Bristol

Hours:16 hours per week, consisting of 2 x 8 hour shifts Monday - Saturday. You will work shifts between the hours of 8am and 8pm Monday - Friday, and 9am-5pm on Saturdays.

Salary:
£22,000 - £25,000 full time equivalent

The Role

You'll be an essential part of a highly skilled team, aiding internal and external customers with booking their room, managing their viewing, and getting students located in their perfect new home.

It's an exciting place to be, you'll be working in a team environment committed to supporting our customer's and selling them their new home.

What you'll be doing

Focused on handling sales related queries and following up on all sales leads.
Adhering to a sales target and able to achieve a financial benefit as a result.
You will be the ambassador for our brand proactively selling our rooms across the portfolio, understanding our campaigns and brand initiatives and speaking confidently about what living with Unite Students is like
Responding to queries on the phone and through our live chat portal
Providing customers with timely and accurate information; adhering to any timeframes provided for resolution
Adhering to internal policies, toolkits and training materials utilising these to full advantage to ensure queries are fully dealt with
Keeping relevant internal systems uptodate, with accurate information in line with GDPR and customer security policies
Following internal escalation procedures if a query cannot be resolved first time
Represent our customers voice at all levels, assisting with suggesting and implementing any improvements
Follow our inhouseService Style approach

What we're looking for in you

We are looking for sales orientated individuals with an abundance of enthusiasm for making our customers feel well supported
You'll be someone who can deliver high quality interactions and commit to taking ownership of any issue and utilising all available resource to resolve them first time
You'll be target driven and ready to perform to departmental Key Performance Indicators and Service Level Agreements
You'll have a great team spirit, ready on time, for each shift and demonstrating an understanding of the impact your personal adherence and work has on our team
You'll be open to receiving and working on feedback, striving to be better and achieve to your full potential

What You'll Get in Return

An annual bonus so you can share in the company's success
25 days' paid holiday
Pension based on how much you save, we'll contribute 1% more
Flexible working opportunities
Shared Parental Leave 18 weeks full pay
Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more

About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK's leading provider of purpose-built student accommodation.

You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone
We're proud to be an employer that
embraces individuality, and we're passionate about building inclusive teams.

We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.

We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.

Building a
home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar.

Join us as we build better experiences for students that live with us.

**We are US.