Trust Volunteer - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust
1 week ago
Description
Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff.
We are looking for volunteers at Broadgreen Hospital. Roles include Outpatient Volunteers, Hospitality Volunteers and Patient Experience Feedback Volunteers.We are looking for people with the following attributes
- Ability to communicate with all groups of people.
- Friendly, approachable personality.
- Helpful and accommodating manner.
- Sensitive, compassionate and tactful nature.
- Ability to give clear and concise directions.
- Able to work on own or part of a team.
- Provide a minimum of 3 hours per week for a minimum of 6 months
- Volunteers must be aged 16 and over
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
- Help improve patient experience by providing a friendly welcome to all patients and visitors
- Signpost patients to the self check in terminal and offer assistance if needed.
- Provide drinks and light refreshment to patients who are waiting to be seen.
- Run errands for staff as required.
- The Hospitality Volunteer role has been revised during the Covid pandemic to be flexible and
a reception area or in an outpatient clinic.
- Providing a friendly welcome to all patients and visitors on arrival at the Trust escort
- Supporting visitors with PPE asking them to wear a mask, gel their hands and follow social
- Preparing care packages to support patients with additional toiletries, night clothes and
- Completing Patient Experience Questionnaires
- Improve patient experience by spending time listening to patients and chatting.
- Support the hospital in obtaining feedback from patients and their families on their experience
- Collect feedback using handheld electronic devices such as Ipads or using paper based
- Assist those patients who need extra support to complete surveys or questionnaires.
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