Customer Service Practitioner Apprentice - South Shields, United Kingdom - My Learning Skills

My Learning Skills
My Learning Skills
Verified Company
South Shields, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer service practitioner apprentice:


Overview:


K and A Pharmacy:

South Shields, NE334RT


£192.40

Per Week


40.00 Hours
Per Week


Role and Responsibilities:


Job Title:
Customer Service Practitioner Level 2 Apprentice

Hours: 40 Monday to Friday

Responsibilities:

Providing excellent customer service.

Provide a standard of service that reflects the company corporate image.

Ensure customers are attended to with an efficient and courteous service.

First point of contact as a chemist counter assistant.

Respond quickly and efficiently to all enquiries.

General clerical duties.

Serving customers.

Cash handling and using till.

Serving and assisting customers.

Deal with deliveries and orders.

Stock Control and stocktaking.

Deal with enquiries in the shop and via the telephone.

Learning product lines.

Pricing of stock.

Upselling of products and services.

Estimating, pricing and follow up of quotes.

Tidying and keeping shop and work areas clean


Required Skills:

Lives within the local area

Excellent communication skills

Good telephone manner

Professional and confident when dealing with customers

Good knowledge of IT systems

Ability to follow procedures

Able to work as part of a team, and on own
Required Qualifications:
Maths, English and ICT, GCSE Grade 4-9 or equivalent.


Training:

Maths and English to Level 2 required, if not already achieved.

The Level 2 maths and English to Level - test to be taken - please note the apprentice will need to study to be capable of passing the level 2 and cannot simply be entered for it without proof of readiness to take test.

Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence


Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, customer communication and health and safety.


Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation.

This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio, a practical observation and professional discussion
Prospects:


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