Credit Controller - Bicester, United Kingdom - FRS Ltd

FRS Ltd
FRS Ltd
Verified Company
Bicester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This is an excellent opportunity to join a dynamic and expanding employer based in Bicester.


Key Tasks:

  • Proactively identifies the reasons for arrears and takes ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience
  • Treats customers as individuals by listening and having quality conversations to establish the situation. Works with the customer to create a manageable and mutual solution to suit the customer and business
  • Demonstrates emotional intelligence through selfcontrol and resilience able to handle difficult calls, through influencing, assertive negotiation and conflict resolution skills
  • Conduct desktop research that identifies more accurate customer contact details, investigate customer liability and usage queries
  • Accurately records and logs interaction with customers and updates account information
  • Works with management to maintain best practices for effective communication with customers
  • Maintains knowledge of updated company processes and policies
  • Meets regularly with line manager to give feedback to help improve customer service, response time and the staff experience
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