Client Support Executive - London, United Kingdom - KANTAR

KANTAR

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Insights

Kantar is the world's leading data, insights and consulting company and our Insights colleagues are experts in human understanding.

They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.

Job Details

Kantar Marketplace is changing the future of market research data.

We use technology to make it simple for the world's biggest brands to get the insights they need to make decisions about what products to launch, which ad campaigns will be most successful and how consumers think.

It's about working collaboratively, taking initiative and really making sure we're paving the way to build something outstanding. We're part of a global company, but we're coming at the industry with the power of a groundbreaking start-up. Together, we make sure we can deliver the best possible technology, experience and support for our clients. As well as top notch data, of course.

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Why this job is important?

What you'll be doing

Serve as first line to investigate and call out product bugs, whether independently or through collaboration with other Kantar teams.
Efficiently respond to customer feedback; offer creative alternatives and standard methodology mentorship whenever possible.
Assist as needed with onboarding of new clients.
Provide accurate and complete information to customers and to other Kantar team members using the right methods and tools.
Reliably meet personal and team case handling quotas and SLA expectations.
Chip in towards the development of a strong team environment by upholding high work standards.
Raise sophisticated issues to CSM team
Focus and commit to ensure our customers are successful

The skills & experience you'll need.

23 years' experience in Customer/Client Service and Support roles, SaaS organization beneficial.
Upbeat, hardworking, and relationshipfocused; eager to make a positive impact with customers.
Active listener, passionately communicative, and appreciative; able to put yourself in customers' shoes and advocate for them when vital.
Communication skills, including the ability to articulate sophisticated issues effectively.
Confident at troubleshooting and able to investigate with limited information.
Organized and reliable; strong subtlety, tact and poise when working through customer issues and escalations.
Solid understanding of Freshdesk or similar ticketing solution beneficial.
Previous experience in the market research vertical a plus.

About Kantar

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.

Our approach helps to ensure we are market driven and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and wellbeing is taken into consideration.

We want to create a more varied community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Privacy and Legal Statement

Country

United Kingdom

Location

London, More London Place

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.