Account Handler - Brighton, United Kingdom - Rockpool Recruitment Ltd
Description
Account Handler
Working for a travel industry leader in their field you will be the main point of contact for key customers supporting them with all aspects of their booking.
You will be part of a friendly, dynamic team working on a hybrid basis and rewarded with a competitive salary in great city centre offices.
Account Handler - What will I be doing?
- You will be responsible for operational account management, taking accountability for issue resolution and sharing insight and analysis on any issues faced by customers, to improve process and performance.
- You will be a specialist for your accounts, responsible for our overall adherence to SLA's, listening to feedback and ensuring your customers feel fully supported.
- You will have the autonomy to work collaboratively with customers to resolve booking issues, reporting back on any relevant points into the business.
- You will regularly meet with customers and listen to their feedback, building up great operational partnerships to support business growth.
Account Handler - What experience do I need?
- Previous experience in the travel industry would be advantageous but not essential
- Proven experience of maintaining relationships with key clients.
- Excellent customer service skills.
- Good organisational and communication skills
Account Handler - What else do I need to know?
You will be part of a friendly, dynamic team working on a hybrid basis and rewarded with a competitive salary in great city centre offices.
Job Type:
Permanent
Salary:
£22,000.00-£26,000.00 per year
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Brighton: reliably commute or plan to relocate before starting work (required)
Work Location:
Hybrid remote in Brighton
Reference ID: 477
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