Customer Service Advisor - Coventry, United Kingdom - Tom White Waste Ltd.

Tom White Waste Ltd.
Tom White Waste Ltd.
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor

  • Good standard of education at least to GCSE level with appropriate level of English and Maths
  • Clear and concise written and spoken English
  • Good computer literacy (Microsoft Office, Word & Excel)
  • Communicates in a clear concise and professional manner
  • High attention to detail
  • Previous customer service experience.
  • Good numeric skills including accuracy
  • Be honest and open with both customers and colleagues at all times
  • Demonstrates a strong work ethic, focussing on personal achievement and result

Role involves:


  • Offering great customer service to all inbound calls from customers.
  • Assist with customers questions
  • Update the Operation Dashboard
  • Must have great communication skills
  • Accurate processing of customer orders

Skills required

  • Great communication skills
  • Good communication and writing skills
  • Wellorganized
  • Can work on own initiative
  • Can work as part of a team
  • Good time keeping and attendance
  • Ensure that outstanding customer service is upheld
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How your day will look_**:

  • Engage all external and internal customers
  • Answering and responding to all incoming calls
  • Ensure all internal/external customer queries or concerns are dealt with
  • Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
  • Maintain a harmonised people and customer focused team working environment
  • Maintain and expand an excellent pro active relationship with existing customers and suppliers
  • Any other adhoc duties as required
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The Important Part:_

  • From £22,000k Per Annum
  • Monday to Friday Shift Pattern
  • Free Parking Onsite
  • Progression Opportunities into numerous roles
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Additional Benefits:_

  • 25 Days holiday + bank holiday (Pro-Rota)
  • Pension Scheme
  • Cycle to Work Scheme
  • Refreshments

Salary:
From £22,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Coventry: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Expected start date: 13/03/2023
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