Medical Administrator - London, United Kingdom - Amwell Group Practice

Amwell Group Practice

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary
Full Time

An energetic, confident and friendly Receptionist/Administrator is required to join our happy, hardworking and successful GP practice

The role includes back office duties.

Hours by mutual agreement to be part of a team of six staff covering 0745 to 1930, Monday to Friday.

Duties

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

Give administrative support to the clinicians, practice manager and reception manager where appropriate and as requested.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Follow practice protocols to ensure consistent and high quality care is provided to our patients.

To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Completion of ERS Referrals via the ERS Portal. Informing patients of referrals.
Cancer Safety netting and overlooking 2WW Referrals and Monitoring
Scan incoming post and other documents for electronic filing of clinical correspondence
Action third party requests for medical records in accordance with practice protocol
Prepare and open up practice at start of day when on early duty
Be able to cover all reception tasks as necessary
Close and secure practice at end of day when on late duty
Process appointment requests for today/future appointments from patients by telephone and in person using the practice computer system (EMIS)
Registrations of new regular patients and temporary patients computer data entry and medical records
Maintain working knowledge of telephone system
Answer telephone calls to the practice dealing with enquiries, fielding calls where appropriate or taking messages using the practice electronic message book
Scan patientrelated documents onto medical records using read codes as agreed by the clinical team
Forward relevant documents to the doctor or nurse