Account Management Administrator - Kenilworth, United Kingdom - NFU Energy

NFU Energy
NFU Energy
Verified Company
Kenilworth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Account Management Administrator:


NFU Energy are looking for a methodical, well-organised & experienced administrator to assist our busy team of account managers, primarily looking after a group of clients who have substantial electricity generation facilities.


The team's primary focus is to build great long-term relationships, providing excellent service and the best advice to our growing customer base.

Experience working in the energy sector is desirable, however, experience in account/project management administration, along with an interest in energy and a strong aptitude for understanding complex products and regulations will be required.

NFU Energy is one of the UK's leading energy consultancies, specialising in the farming sector. Our Energy Systems & Projects team work with farms that generate electricity or have renewable heat systems. We provide a holistic service including feasibility, energy trading, incentive scheme compliance, and more.


Reporting to the Senior Technical Administrator you will be responsible for managing the administrative tasks to ensure that work is delivered to a high standard and within budget and expected timeframes.

You'll have strong Excel skills (including VLOOKUP & Pivot tables) and enjoy working with data alongside our Technical Administrators, providing support to our account managers, and taking responsibility for the routine processes that ensure our customers remain compliant with regulations.


Your role and responsibilities will include:

  • Support account managers by running the processes that form part of our account management packages
  • Energy invoice validation
  • Data gathering, entry and checking
  • Support client relations through telephone and written communications
  • Ensure that tasks are completed with the utmost accuracy and reliability
  • Assist with adhoc administrative tasks

To succeed in this role, you will have:

  • Excellent verbal and written communication skills
  • Intermediate/Advanced Microsoft Excel skills
  • Experience with Office 365, including Teams, as well as CRM systems / Databases
  • Strong attention to detail and ability to spot issues and trends
  • Ability to problem solve and know when to seek advice or escalate issues

You will also need to:


  • Be honest, open, and have the integrity and drive to provide excellent customer service
  • Be well organised, able to work independently, and use initiative to keep tasks and projects on track
  • Be quality driven and willing to challenge the status quo
  • Be a personable wellrounded individual who can fit into our team and engage effectively with everyone you meet.


In return, you will receive a competitive salary of up to £28,000, 33 days annual leave (including bank holidays), plus company benefits including a healthcare cash plan, pension, group life assurance (3 times salary), NFU membership, and more
.


**You will be based at our office in Stoneleigh Park, Warwickshire, working 37 hours per week, Monday to Friday. We support work-life balance and operate a hybrid working policy with a mixture of home and office working, and access to mental health support. Our company values are employee focused; we believe in nurturing professionalism and resourcefulness in a united and inclusive work environment.
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