Airline Customer Care Adviser - London, United Kingdom - ITA

ITA

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Care Adviser - Japanese

Salary:
£26,000 +25% increase for nigh shifts (£32,500)

Location:
Konecta UK - Canary Wharf, London

Hours: 40 paid hours per week.

Shifts:
Mon - Friday (8 hour shifts) between 7:00am - 6:00pm

Main Purpose of Role:

We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail
and passionate about helping customers, to join our dynamic team and represent a strong global
airline brand.
As an Airline Customer Care Adviser you will have a vitally important role - booking and changing
flights for customers and handling baggage, claims and other enquires as well as helping customers
who have missed a flight or whose flight has been cancelled
airline customer queries
If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS
you are probably the one that we are looking for

Skills Requirements:

Proven Amadeus GDS experience
Airline or travel experience
Experience of working in a fast paced Customer Care environment whilst maintaining a high

level of attention to detail

An effective team player with a "cando" attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Selfmotivated, proactive and able to work on your own initiative
Managing your own workload and time, whilst developing effective and supportive relationships

with colleagues and customers.

What are we looking to achieve?

Help customers and solve their problems in an accurate and efficient manner

and professional service

Provide a complete airline customer service which includes changes, cancellations, lost baggage,

complaints, claims and other queries

High degree of accuracy and skill in using systems and entering data including Amadeus GDS and

Salesforce

Develop and improve processes and ways of working
Troubleshooting with customers
Other administrative tasks
Contribute to our positive team spirit and work environment

Who are Konecta UK?
Leading the way in Customer Interaction & process management Konecta are an international
outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our
clients employ us to communicate with their customers in the most effective ways - this can be on

Why work for us?

Konecta has a fun and sociable team environment working culture
Pension Scheme with Standard Life
Aviva Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme
Tech scheme

Position in Organisation:

The Airline Customer Care Adviser will report directly into the Team Manager and will have various
support from colleagues nearby which will always be on hand.

Operational Days and Hours:

With given notice, Konecta reserves the right to change your working hours. Please note that whilst
you will be supporting the Airline Customer Services Team, whose opening hours are Monday to
Friday 7am to 6pm, your Konecta contracted hours will be 6.00am pm Monday to Sunday.
You may be required to cover evenings and weekends when required by the business.

Database & Systems Training:

We require that you have previous experience of Amadeus GDS and are up to date and able to use it
fully. Full training will be given by Konecta (but only Amadeus refresher training as you are an
experienced user) and will include on-going training throughout your employment as and when
required. You will also receive a full company induction that will include many areas such as GDPR
the DBF Quality Management System and all other systems and soft skills training.