Leisure Centre Manager - Ryhill, United Kingdom - Staff 365 Recruitment Services

Staff 365 Recruitment Services
Staff 365 Recruitment Services
Verified Company
Ryhill, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Leisure Centre Manager

  • Location: Wakefield
  • Salary: Starting at £24,000 with a view to increase
  • Hours: 37 per week
  • Willingness to work unsociable hours including evenings, weekends and bank holidays
  • Holidays: 24 plus stats
  • Contributory pension scheme
  • Free use of the gym
Our client provides sports, leisure and social activities in the villages of Havercroft and Ryhill.

The current facility was built using lottery funding in 1999 and is a successful facility offering football, cricket, bowls, sports hall, gym and 3G facilities.

The organisation works with a wide range of community groups and is a community hub which supports people from the surrounding villages.

The organisation has a trading arm which features a bar with food offer which caters for a luncheon club and parties aswell as bar meals.


Role Overview


Reporting to the trustees, the Leisure Centre Manager is responsible for the day to day operation of Rycroft Sports Centre, playing a vital role in ensuring the health and safety of customers and staff and guaranteeing the highest standards of service.

Mustbe a strong manager with views of how to improve / bring new ideas to the table.


Key Responsibilities

  • Ensuring that the facility is ready for use in accordance with the planned opening times and programme of activities.
  • Ensuring that the facility is maintained to the highest standards of safety, cleanliness and security.
  • Providing leadership to staff ensuring that they are motivated and operate to the high standards expected.
  • Managing the performance and development of staff
  • Maintaining a clear customer focus with high visibility within the centre.
  • Ensuring compliance with organisational policies and changes with relevant legislation.
  • Reviewing suppliers and prices on an ongoing basis to ensure value for money and monitoring performance against budget, taking corrective action where needed.
  • Reviewing sales performance, agreeing targets for improvements and identifying strategies for retaining and attracting new customers.
  • Controlling and managing enquiries, complaints and emergencies.
  • Overseeing the service of food and beverages and development of bar menu and buffet catering.
  • Ensuring cash procedures are adhered to and strictly monitored including preparing bills and cashing up tills.
  • Take responsibility for ordering stock control including ordering, receipt of deliveries, stock levels and stock rotation.
  • Liaising with accounts to ensure invoices are forwarded for payment and are correct.
  • Liaise with HR with regards to recruitment needs, training and annual leave.
  • Working shift work and weekends and bank holidays, ensuring prompt timekeeping and attendance.
  • Comply with health, hygiene and safety policies and all licensing requirements.
  • Produce effective rotas to ensure staffing levels are appropriate and efficient

Person Specification:


Skills:


  • The ability to deal with customers and their queries with tact and sensitivity.
  • The ability to deal with an emergency situation with calmness and authority.
  • The ability to work as part of a team.
  • The ability to undertake routine maintenance.
  • The ability to deliver high quality services through the team.
  • The ability to lead by example.
  • Excellent telephone manner.
  • Strong IT skills including MS Office (Excel, Word, Publisher)
  • The ability to supervise, motivate, train and develop staff.
Knowledge

  • 3 GCSEs at C or above including English and Maths.
  • Solid business understanding and awareness.
  • Knowledge of Health & Safety legislation.
  • Good understanding of customer service
  • First Aid at Work qualification


  • Food Hygiene Level

  • Understanding of technical information i.e. IT, telephone, Wi-Fi, Facebook and website
Experience

  • Previous supervisory/management experience within the leisure industry.
  • Experience of achieving results and making a positive difference to the customer experience.
  • Experience of maintaining facilities to operational standards
  • Experience of using front of house Point of Sale systems including Chip and Pin/Contactless and tills.
Behaviours

  • A dynamic individual with a 'can do' attitude and approach.
  • Demonstrates trust, openness and respect in dealing with staff and the public.
  • Flexible approach to tasks and workload.
  • An appreciation of and commitment to the culture and philosophy of the Leisure.
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