Credit Control - Redhill, United Kingdom - eFinancialCareers
Description
Job Summary- Redhill
- Temporary
- JN
- Feb 09, 2023
Job Description:
Morgan McKinley is looking for an experienced Credit Controller to join a great company based in the Redhill, Surrey area.
The Credit Control - Debt Recovery specialist will be working as part of the Credit Control team responsible for ensuring that it collectsits customer debts, securing the payment of monies owed by the customers that fall beyond contractual payment terms etc.
This is a temporary job opportunity to start ASAP and will be until the end of June 2023.Duration: 4-6 months
Pay rate:
£13-15 per hour
Location:
Office based, Redhill. 9-5 Monday to Friday
Debt Recovery - Credit Control duties include:
- Use multiple internal and external data sources to determine the best route to maximise cash collection and minimise the risk of potential bad debt
- Determining the reason for customer account closures
- Audit the quality of the final customer bill
- Determine the most efficient method for customer contact
- Dealing directly with customers who are high risk and have a propensity for nonpayment, balancing a robust approach with the need to recover some or all of the outstanding balance
- Identifying incorrect charges on accounts through detailed auditing and then ensuring the required actions are taken by other internal teams.
- Liaise with internal teams to ensure required actions are taken as a priority ensuring mínimal delays before collection action can commence
- Investigate and understand potential external data providers that can support the collections process
- Ensure new customers are set up correctly, placed on a contracted rate, Direct Debit set up etc
Skills and experience required:
- Proven experience of working in a Credit Control / Collections / Debt Recovery type role
- Excellent customer service skills
- Proven decision making and problemsolving skills
- Ability to investigate, negotiate and manage conflict resolution
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