Temporary Contact Centre Advisors - Castle Donington, United Kingdom - Western Power Distribution

Western Power Distribution

Verified Company

Castle Donington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Applications are invited for temporary Contact Centre Advisers (shift) within the Contact Centre based at Pegasus, Castle Donington for a period of up to 12 months.

As one of our Contact Centre Advisers, you will play a key role in representing the Company positively at all times by responding to all telephone calls (inbound & outbound), in a professional and courteous and empathetic manner.

Hours of work will average 37 hours per week.

You will be required to work on an alternating shift rota which covers the hours of 6.00 am to 12.00 midnight, seven days a week including all bank holidays including over the Christmas holidays.

You must therefore be flexible in being able to cover these hours to a specified rota and be flexible to cover additional hours during emergency situations such as severe weather conditions and national emergencies.

You will also receive a shift allowance in addition to your salary for working unsociable hours.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

Our hiring managers will have no access to your name, age, gender or other diversity information until after shortlisting has taken place.

This detail will become visible before interview to allow managers to prepare.

Main Responsibilities

Providing advice and information to customers in order to resolve enquiries in relation to emergency, no supply and general enquiries calls both inbound and outbound calls.
Responding to customer enquiries, obtaining necessary information from customers and inputting accurately into relevant computer systems (e.g. PowerOn, CROWN, ETC).
Liaison with other departments within the Company in order to achieve the highest standards of customer service.
Providing support to other Distribution functions as required.
Other duties as appropriate to the grade in order to meet business requirements.

In addition, you must be a good team player, with the ability to work accurately under pressure and to meet set targets.

About The Company

If this is your opportunity to join us, you'll find we offer a supportive, rewarding and friendly working environment where you'll be empowered to build a career.

Along the way, you'll be invested in, be enabled by the latest technology and find that we're always interested in evolving our systems and processes so that we get even better, every day.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years' service, plus 8 bank holidays.

In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information
About Us

24/7, 365 days a year, our Contact Centre team are here for our customers whether they are calling us to report a power cut or dangerous situation, to ask about a new supply or service alteration or when we are calling them to give updates during a power cut.

The team here also manages our Priority Services register, which lists our most vulnerable customers.

If you are someone to whom showing genuine empathy, patience and understanding comes naturally you would be a great fit for our team.

Whether customers call or send us a message via social media, we work together to ensure they enjoy the best possible experience.

And that's because we're dedicated to ensuring they get the best customer service possible, while also maintaining our industry leading reputation.

Most of the team here are made up of Contact Centre Advisers, but everyone gets to enjoy an innovative working environment and benefit from training that is second to none.

Training is designed to help you to get to know our business, taking you from knowledge of functions, faults and emergencies, to learning about our systems and the industry as a whole benefiting from both theoretical and practical training.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture.

We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.