Community Administration Advisor - Halifax, United Kingdom - Calderdale and Huddersfield NHS Foundation Trust

Calderdale and Huddersfield NHS Foundation Trust

Verified Company

Halifax, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to recruit Community Administration Advisors to support our community nursing teams based in Calderdale.

1 x Full time 37.5hrs to incl weekends on a rota basis

1 x Part time 20hrs weekends only

1 x Part time 15hrs to incl weekends on a rota basis

You will need to be able to display excellent IT knowledge and skills, communication skills, the ability to listen, problem solve and have attention to detail skills using a range of electronic information.

The role is office based supporting the Specialist Nursing service and District Nursing Team.

To provide a 'customer focused service', maintaining a professional manner; including when difficult situations arise
Coordinate and prioritise referrals into community nursing and specialist nursing services from both the acute setting and primary care
Provide highly skilled telephone advice and support to patients and carers who may have complex conditions, via telephone advice calls
Work proactively to support the clinical teams, within an extremely busy office environment
With a good knowledge of IT skills using a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way
Prioritise clinical appointments for service users
Order and receive clinical supplies, including stock taking where necessary

**Previous applicants need not apply

Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
To communicate effectively and in a timely manner, with relevant clinical staff and other CAA colleagues; to ensure referrals are actioned within the appropriate time frame
Escalate, where appropriate urgent referrals and care needs of service users.
Track progress of service users through referral, assessment, review and discharge
Provide service users with basic information regarding their prescriptions and medication
Responsible for the issuing and re ordering of prescriptions for nurse prescribers
Maintain and distribute documents, including reports, spreadsheets and databases and participate in service audits where applicable.
Ensure staff rotas are up to date and accurate, and distribute as appropriate
Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team

Calderdale and Huddersfield NHS Foundation Trust is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of patient care.

We have made significant changes in the way we work to meet the challenges of the changing NHS.

This as an exciting time for our continuing development and we are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviours.

To coordinate and prioritise referrals received into community nursing and specialist nursing services
To provide a 'customer focused service', maintaining a professional manner; including when difficult situations arise
Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
To communicate effectively and in a timely manner, with relevant clinical staff and other AHCA colleagues; to ensure referrals are actioned within the appropriate time frame
Escalate, where appropriate urgent referrals and care needs of service users.
Use a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way
Track progress of service users through referral, assessment, review and discharge
Prioritise clinical appointments for service users
Provide service users with basic information regarding their prescriptions and medication
Responsible for the issuing and re ordering of prescriptions for nurse prescribers
Maintain and distribute documents, including reports, spreadsheets and databases
Participate in service audits where applicable
Order and receive clinical supplies, including stock taking where necessary
Ensure staff rotas are up to date and accurate, and distribute as appropriate
Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team
Maintain strict confidentiality in conjunction with the Data Protection Act
Be willing to work flexibly