Customer Acquisition Specialist - London, United Kingdom - Match Digital

Match Digital

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Acquisition Specialist

London

£59,000 - £69,000 + benefits

Flexible working (2 days in the office per week)

Our client

Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands.

The team encompasses Product, Strategy, Design, Analytics and Implementation. They design and deliver experiences for customers - connecting the customer's devices with the brand and world around them.

With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to be building products and services that leave a positive and sustainable impact on society, the environment and in education.

The role

Our client is moving towards the next phase of customer experience - evolving to delivering integrated journeys that meet customer needs traversing both online and offline channels.

The Customer Acquisition Specialist role is part of the Customer Experience Journey teams, responsible for innovating and enhancing customer journeys, driving customer and business outcomes on a global scale.

As a Customer Experience Journey Specialist, you will:

Work with Customer Journey teams to maintain the acquisition areas of the journey roadmap.
Support with the development of the customer journey vision, direction, prioritisation, capabilities, guidelines, frameworks and outcomes.
Develop strategic initiatives including personalisation (across all channels and touchpoints) and website journey continuous improvement.
Balance customer insights, business needs, competitive analysis, and market data, collaborating with colleagues to identify customer journey opportunities.
Support with coordinating the alignment with crossfunctional global teams (Marketing, Content), and crossjourney collaboration with other Journey Managers.
Liaise with Programme Managers on marketspecific journey planning.
Provide insights to generate and prioritise actions based on customer and business value, collaborating with data teams to develop and implement reporting & insights.
Gather VOC insights from global functions, proactively seeking out external research to understand customer needs and pain points.
Develop insights into CX opportunities, working with strategy & design teams to create research briefs and "to be" experiences.
Brief product and channel owners on strategic initiatives and goals.
Work with business functions to identify dependencies and ensure alignment.
Support discovery and ideation with CX and Product teams to turn research insights into deliverables.
Support and maintain the journey backlog.

We would like you to have

Knowledge of Digital Customer Experience and Customer Journeys.
Strong project management and planning skills the ability to manage multiple concurrent streams of work and to develop plans & roadmaps in a fastmoving GLOBAL environment.
Experience developing insights from data analysis.
Strong stakeholder management, communication, and presentation skills international experience is advantageous.
The ability to research externally to facilitate creative thinking on journey opportunities.
Previous strategic experience in customer acquisition and / or marketing operations is desirable.
Knowledge and interest in current and emerging marketing technologies is advantageous.

The perks

The chance to develop your career with a global, multicultural team working on a fascinating customer experience transformation programme.
A flexible working environment and the ability to work from home / flexible hours.
Private healthcare and private dental insurance.
Competitive pension, 26 days holiday (excluding bank holidays).
Car lease scheme, season ticket loan and cycle to work schemes.

Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.

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Job Types:
Full-time, Permanent

Salary:
£59,000.00-£69,000.00 per year

Benefits: