Apprenticeship Delivery Coordinator - Bedford, United Kingdom - Estio Training

Estio Training

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an
Apprenticeship Delivery Coordinator to be accountable for the following:

Job Purpose

Plan, organise and manage all communication of delivery for all training events associated to the Apprentices
Work with all Apprenticeship teams to support the Delivery function, including Operations
Full training will be provided for this role

Key Responsibilities

Work closely with the Senior Delivery Coordinator to provide correct and timely communication to apprentices
Provide relevant information for course schedules, course confirmation, delivery options (classroom or virtual) and courseware distribution
Provide apprentices with appropriate resources, including signposting to support systems
Data processing on various CRM platforms
Keep all platforms used, including OneFile and Goldmine accurate and up to date
Ensure excellent customer service is given to our apprentices and employers
Liaise with Functional Skills Tutor and other departments to provide communication
Update Apprenticeship team of any changes affecting delivery of courses
Adhere to Apprenticeship compliance and quality bodies, such as ESFA and OFSTED
Maintain adherence to Firebrand's Standard Operating Procedures

Essential Prerequisites:

Experience working with the Microsoft suite, particularly Outlook, Word, Excel and ideally experience with CRM software
Initiative and a willingness to get involved in a wide variety of tasks
Excellent attention to detail
Excellent verbal and written English communications skills
Hard working and positive attitude
Good interpersonal and client relationship skills
Time management, organisation, and planning skills
Adaptable to constant change
Previous experience in an office based, customer support and administration roles are essential

The apprenticeship team is a fast-paced environment whose aim is to deliver first class customer service while delivering exceptional advice and guidance for our learners and clients.

Full training will be given for this role.

Company Benefits