Video Receiving Operator - Donington, United Kingdom - GBSG Ltd
Description
Hours of Work: 4 days on, 4 off / 4 nights on, 4 off. 12-hour shifts
Salary:
£10.94 per hour
As an overview, Operators must demonstrate all the responsibilities of the role to a satisfactory standard and ensure that all processes are followed 100% correctly to the process/standard.
CCTV
Ensure customer service is delivered to a high standard.
Monitor Closed Circuit Television (
CCTV) camera activations, ensuring that appropriate responses are initiated as defined by the operational Code of Practice.
Monitor Intruder/Fire/PA alarms ensuring that appropriate responses are initiated as defined by the operational Code of Practice.
Remote Guarding
Provide security for access-controlled sites in place of manned guarding.
Ensure that sites are only accessed in line with the customers' instructions and that any breaches of security are reported immediately.
GuardingEnsure that the Team Leaders are supported in their management of Guards and Mobile Drivers on shift.
NB. Sites will change from time-to-time in accordance with customer/assignment changes.
You need to ensure that all changes to assignment instructions, keyholding's and computer-based site instructions are identified, and that this information is passed on to the Team Leader/Supervisor in order that they can be updated appropriately.
If there is ambiguity due to incorrect/out of date information, you need to ensure that guidance is sought, and clear instructions given to resolve the task.
Essential Requirements:
- Hold a Guard, Door Supervision, Close Protection or Public Space Surveillance Licence/
CCTV Licence (or willing to acquire). - Able to work effectively in a team and demonstrate good communication and a strong team spirit.
- Able to display a positive culture.
- Possess an excellent telephone manner.
- Demonstrate good attention to detail and report inaccuracies so that continuous improvement is maintained.
- Willingness to work on shift rotation including nights, weekends and public holidays.
Desirable Requirements:
- Have previous experience of customer service industry.
- Have experience as an operator with a good understanding of the systems in use.
- Possess an understanding of the relevant Standards and Legislation.
- Have lone working experience or an understanding of standards and processes to be followed.
About GBSG
At GBSG we offer a range of services to ensure that our customers feel safe and secure, whether at home or in the workplace.
CCTV systems, access control, guarding services and keyholding.
With over 30 years' experience, we are proud to have built our reputation on providing security solutions that offer real long-term value, are reliable and easy to use.
Whether you're a homeowner or a national business we will provide security solutions that are tailored to your individual needs.
It's this approach, plus provision of a 24-hour emergency security engineer call-out service, that sets us apart from the crowd.
We also provide monitoring services through our NSI Gold standard monitoring station, which is manned 24 hours a day, 365 days a year.
Benefits:
- MHFA England Mental Health First Aiders
- Free Parking
- Perks at work
- Discounts
- Corporate Clothing
- Professional Development
- Pension
- HSEQ Committee & Employee Representatives
Job Types:
Full-time, Permanent
Salary:
£10.94 per hour
Benefits:
- Company pension
- Free parking
- Onsite parking
- Referral programme
Schedule:
- 12 hour shift
- Day shift
- Night shift
Application question(s):
- Are you able to commute within 30 minutes of Donington, Lincolnshire, PE11 4TA
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Reference ID:
Video Receiving Operator
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