Customer Service Advisor - East London, United Kingdom - MMP Consultancy
Description
MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.
Role Purpose:
- To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
- To provide an efficient, friendly, and wellinformed telephone and facetoface service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
- To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
- To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.
Skills and Knowledge:
- Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
- Able to sensitively deal with challenging situations and complaints from customers.
- Good face to face communication skills
- Proven listening skills.
- Good administration and organisation skills
- Able to prioritise work and manage conflicting deadlines.
- Good written communication skills
- Organised with a high level of accuracy and attention
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