X11 Customer Service Advisors - Milton Keynes, United Kingdom - Oakley Recruitment Ltd
Description
Oakley Recruitment is working in partnership with a well-established global, organisation based in Milton Keynes. This is a great opportunity for someone with a passion for customer service on a permanent contract.
Summary
You will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenance
Duties & Responsibilities
- Ensuring all customer accounts are updated correctly
- Escalating queries within accordance to business procedures
- Identifying any issues or risks with customer information
- Adhering to KPI's individually and as part of a team
- Participating in projects to drive excellence within the team
Skills and experience
- Able to work independently in a teamoriented, fastpaced environment with a passion to deliver exceptional service to customers
- Strong interpersonal skills, able to work within a team
- Excellent written and verbal communication skills
- Experience in delivery of customer service
Package and benefits
- 25 days holiday plus bank holidays
- 37.5 hours Monday Friday, weekly shifts 8am 4pm, 9am 5pm, 10am 6pm 12pm 8pm (late shift can be remote working if preferred
- Hybrid working, 3 days in the office 2 days in the office
- Free parking
- Contributory pension scheme up to 11% contribution from employer
- Comprehensive Private medical insurance personal and immediate partner/ family members and upgrade plans available
- Season ticket loan
- Business Travel accident insurance
- Life assurance 8x annual salary plus ability to top up to total 14x salary (salary capped at GBP130k)
- Competitive discretionary annual bonus
- Employee assistance programme
- Free onsite gym membership
- Critical health services
- Occupational health
- Bike4work scheme
- Employee offers
Job Types:
Full-time, Permanent
Salary:
£23,500.00 per year
Benefits:
- Company pension
- Free parking
- Gym membership
- Onsite gym
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location:
One location
Reference ID:
EJ239
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