First Line Support - Street, United Kingdom - Stopford

Stopford

Verified Company

Street, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role
As a member of our support team, you will work with organisations of all shapes and sizes.

You will have strong customer service and communication skills with the ability to communicate clearly, be highly flexible, be able to respond quickly and work as part of our team.

This is a really varied role and you will work closely with developers and testers, the project delivery team and sales and marketing with the chance to be involved with projects at all levels.

Days are not Typical
Your role will be to help out clients who require support of our existing software and services and will include:

You'll speak with customers and partners to work through their issue and advise or pass on to second line support.
You'll offer help and advice where the issue is related in how to use our software.
You'll investigate and identify problems for the delevelopment team to resolve.
You'll keep an eye on issues and their status and chase up where needed.
You'll keep customers and partners updated on the status of their ticket.

Experience / Key Personal Qualities

Experience is always desirable but we are looking for people who are interested in ICT and love working with computers.

If you have previous experience in a similar role, this will give you the opportunity to progress your skills and for others, this is a fantastic opportunity to enter a software and design agency.

There are always opportunities to personally develop your skills and we encourage you to advance if you want.

Some experience of the following is beneficial

Jira
Sharepoint
Microsoft SQL-Server

Benefits and Salary
At Stopford we want to give you opportunities to grow and make a difference.

28 days holiday a year (with an additional day for every year you work for us up to a max 5 years)
Ability to work flexibly from home and our offices
Laptop
Regular after work socials and experiences
24/7 Access to Bupa Mental Health Employee Assistance Programme
Vitality Private Healthcare
A supportive senior management team, available to you whenever you need them

From day one you will be assigned a mentor and a plan to grow into the role and we will provide any training that you need.

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits: