Ds Proactive Customer Insight Advisor - Lincoln, United Kingdom - Anglian Water Services Ltd

Anglian Water Services Ltd

Verified Company

Lincoln, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Salary - £21,833 per annum
Full time, 37 hrs a week
Permanent

Location:
Lincoln

Anglian Water offers a flexible approach, this role offers you both the ability to work from home and from an Anglian Water office, along with flexibility in your working hours (core hours will be Monday-Friday)

See the possibilities. Realise your potential

We have an exciting opportunity for a Proactive Customer Insight Advisor to join our Development Services Continuous Improvement Team on a permanent basis

What you'll be doing:

In this role you'll engage with our Developer customers, gaining insight by carrying out outbound calls and also managing customer SMS responses.

You'll support and manage the customers journey by resolving all queries raised through case management, ensuring first time resolution.

A key part of this role is to use internal systems to track Developer Services Measurement of Experience (DMeX) responses along with customer insight in a timely and accurate manner.

You'll also be responsible for conducting like for like OFWAT DMeX surveys.

As a valued employee you'll be entitled to:

Competitive pension scheme
Anglian Water double-matches your contributions up to 6%
Personal private health care
Annual bonus scheme
23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
Life Cover at 8x your salary
Personal Accident cover up to 5x your salary
Flexible benefits to support your wellbeing and lifestyle

What does it take to be successful?

Experience in a target driven, fast paced Customer Service environment
Excellent communication skills and ability to build rapport quickly
Demonstrate effectively 'Make Today Great' behaviours
A strong desire to do the right thing for our customers
Great telephone manner and IT skills

Inclusion at Anglian Water:

Inclusion is for everyone, and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

Closing date: 21st August 2023

Interviews: 29th/30th August 2023

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